Photo estimates are preliminary. The customer approves the final scope and price before work starts, confirms authority over the property and items, and must disclose access, safety, hazardous material, utility, and specialty-handling concerns.
1. Agreement and covered services
These Terms of Service form an agreement between the customer and Uncle Sam Junk Removal. By using the website, scheduling work, authorizing a crew to begin, or accepting completed services, you agree to these terms.
Covered services may include junk, furniture, appliance, and mattress removal; cleaning; estate, garage, storage-unit, office, restaurant, warehouse, and property-turnover cleanouts; yard-waste, holiday-tree, and storm-debris pickup; and agreed light demolition such as certain sheds and hot tubs. The written or approved quote controls the actual scope of each job.
2. Quotes, estimates, and booking
- Photo, phone, text, email, and website estimates are based on the information available and are not final until the actual items, conditions, access, and scope are confirmed.
- Final pricing may reflect volume, weight, material type, labor, stairs, carrying distance, disassembly, equipment, disposal fees, cleaning condition, and special handling.
- Published price ranges are planning guides and do not guarantee a price for a particular job.
- The customer will have an opportunity to approve the final scope and price before work begins. Added items or changed conditions may require a revised quote.
- Appointments are subject to crew availability, route capacity, weather, traffic, safe access, and disposal-facility hours.
3. Cancellations, rescheduling, and arrival windows
Contact us as soon as possible if you need to cancel or reschedule. Any cancellation, missed-appointment, or dispatch charge applies only when it was disclosed and accepted before the appointment was booked.
Arrival times are provided as windows rather than guaranteed exact times. We may call or text when the crew is en route and will make reasonable efforts to communicate material delays.
4. Customer authority, access, and item selection
- You represent that you own the items and property involved or have legal authority from the owner to authorize the work.
- You must identify what stays and what goes before loading begins. Removed items may be commingled, transferred, recycled, donated, or disposed of and generally cannot be retrieved after loading.
- You must provide lawful, safe, and reasonably clear access, including gate, elevator, loading-dock, parking, or building permissions when applicable.
- Pets, children, tenants, employees, customers, and bystanders must remain clear of active work areas.
5. Prohibited and specialty materials
We do not accept asbestos, biohazards, medical waste, explosives, fuels, oils, unidentified chemicals, or other hazardous or regulated materials unless we expressly confirm in writing that lawful handling has been arranged. Never conceal or mislabel hazardous material.
Paint, pressurized containers, refrigerant-containing appliances, batteries, tires, electronics, concrete, dirt, roofing, and unusually heavy items may be declined, limited, or separately priced. Disclose these items before arrival so we can confirm whether they are accepted and what preparation is required.
We decide the lawful disposal, recycling, donation, or transfer method after removal. Donation or recycling is not guaranteed because acceptance depends on condition, capacity, and facility rules.
6. Light-demolition preparation
Light demolition is limited to the non-structural work identified in the approved quote. The customer is responsible for disclosing utility lines, tanks, permits, easements, shared property, hazardous materials, foundations, and concealed conditions.
Electrical, gas, water, sewer, and other utilities must be safely disconnected by a qualified person when required. We may stop or decline work if a structure, foundation, utility, access route, weather condition, or hidden material creates a safety or legal concern.
7. Cleaning and turnover services
Cleaning is limited to the rooms, tasks, condition, and service level included in the approved quote. Standard cleaning is not mold, asbestos, sewage, hoarding-hazard, pest, biohazard, or environmental remediation.
We do not guarantee removal of every stain, odor, discoloration, or pre-existing condition. The customer must identify delicate materials, damaged finishes, special products, restricted areas, and known hazards before cleaning begins.
8. Payment, invoices, and past-due amounts
Payment timing and the accepted payment method will be confirmed with the quote or booking. The amount due is based on the approved scope and any changes you authorize before or during the work. Written invoice terms provided to a commercial customer control when they apply.
The website does not currently collect or store payment-card numbers. Payments handled by a third-party processor are also subject to that provider’s terms and privacy practices.
9. Safety, property protection, and existing conditions
We use reasonable care, but moving bulky items and performing removal work carries risk. Customers should clear pathways, identify fragile surfaces and concealed hazards, and protect floors, walls, landscaping, fixtures, and personal property when practical.
We are not responsible for pre-existing damage, ordinary wear, concealed defects, weak or deteriorated materials, unmarked utilities, or conditions outside the agreed scope. We may refuse or stop work that is unsafe, unlawful, unsanitary, structurally risky, or materially different from the quote.
10. Photos, documentation, and reviews
We may take project photos for quoting, job documentation, safety, quality control, customer communication, and dispute resolution. We will seek permission before using identifiable customer or property content for marketing when permission is required.
Reviews you voluntarily post on a public platform may be referenced or quoted with platform attribution, subject to applicable law and the platform’s rules.
11. Disclaimers, liability, and other legal terms
Service disclaimer
Except for commitments expressly stated in an approved quote, services and website content are provided on an “as available” basis to the extent permitted by law. Website information does not replace an onsite assessment.
Limitation of liability
To the maximum extent permitted by applicable law, Uncle Sam Junk Removal will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Our aggregate liability arising from a particular service will not exceed the amount paid for that service. Nothing in these terms excludes liability that cannot lawfully be limited.
Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or costs caused by your lack of authority, undisclosed hazards, unlawful instructions, or material breach of these terms.
Events beyond reasonable control
We are not responsible for delay or nonperformance caused by severe weather, accidents, traffic, labor or equipment shortages, utility conditions, government action, disposal-facility closures, or other events beyond reasonable control. We will make reasonable efforts to communicate and reschedule.
Governing law and venue
Indiana law governs these terms without regard to conflict-of-law principles. Unless applicable law requires otherwise, disputes must be brought in a state or federal court with jurisdiction in Vanderburgh County, Indiana.
Changes and severability
We may update these terms by posting a new updated date. If a provision is found unenforceable, the remaining provisions will continue to apply. Failure to enforce a provision once does not waive the right to enforce it later.
12. Contact us
Questions about these terms may be directed to Uncle Sam Junk Removal at unclesamjunkremoval@gmail.com, (812) 610-1657, or by mail to Uncle Sam Junk Removal, Evansville, Indiana.