Privacy Policy

Overview

This Privacy Policy explains how Uncle Sam Junk Removal ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website, request a quote, schedule service, or otherwise interact with us (collectively, the "Services"). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

Scope & Applicability

This policy applies to information collected online via our website and offline via phone, text, and on-site service interactions in the United States. Additional disclosures for certain jurisdictions (e.g., California) are included below.

Information We Collect

We collect information in the following categories:

• Identifiers and contact information (name, email, phone, address, service location, company name if applicable)
• Service details (items to remove, volume/weight estimates, access notes, requested dates/times)
• Content you provide (messages, reviews, before/after or quote photos and videos)
• Transaction information (service records, invoices, payment status). We do not store full credit card numbers; payments are processed by third-party providers
• Device and usage data (browser and device type, pages viewed, referring/exit pages, approximate location derived from IP, time/date stamps)
• Cookies and similar technologies data (see Cookies & Tracking below)
• Communications preferences and engagement (calls, emails, text/SMS interactions)

Sources of Information

• Directly from you when you submit a form, call, email, text, or speak with our team
• Automatically through cookies, pixels, and similar technologies when you use our website
• From service providers and partners that support scheduling, communications, analytics, advertising, and payment processing

How We Use Your Information

• Provide quotes, schedule appointments, and deliver Services
• Communicate with you about appointments, updates, and customer support
• Process payments and send invoices/receipts
• Verify identity and prevent fraud, abuse, and security incidents
• Improve the website, Services, and customer experience
• Conduct analytics and measure marketing effectiveness
• Comply with legal obligations and enforce our terms and policies

SMS/Text Messaging

By providing your phone number, you consent to receive text messages related to quotes, scheduling, reminders, and customer service. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the site, understand usage, and improve our marketing. Types of cookies include:

• Essential: required for core site functionality
• Analytics: help us understand traffic and usage
• Advertising: measure and improve our marketing

You can manage cookie preferences via your browser settings. If you block certain cookies, parts of the site may not function properly. We respond to Global Privacy Control signals where required by law.

Analytics & Advertising

We may use analytics (e.g., Google Analytics) and advertising tools (e.g., Meta/Facebook) to understand site usage and improve our marketing. These tools may set cookies or read device identifiers. You can opt out of certain analytics/ads cookies in your browser and through platform-specific settings.

How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers who perform services on our behalf (hosting, scheduling, payment processing, communications, analytics, marketing). These providers are bound by obligations to protect your information and use it only for our purposes
• Business transfers (merger, acquisition, or asset sale)
• Legal compliance, safety, and security purposes
• With your consent or at your direction
• Aggregated/de-identified information that does not identify you reasonably is shared for analytics and business purposes

Data Retention

We retain information for as long as reasonably necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by record type (e.g., quote requests, service records, invoices, and communications).

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices & Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information, and to opt out of certain processing (such as targeted advertising). To exercise a right or make a request, contact us using the information below. We may need to verify your identity before acting on your request. You may designate an authorized agent to submit requests on your behalf as allowed by law.

• Access and portability: request a copy of certain information
• Correction: request we fix inaccurate information
• Deletion: request we delete certain information, subject to legal exceptions
• Opt-out: where applicable, opt out of targeted advertising or sharing for cross-context behavioral advertising
• Appeal: if we deny your request, you may appeal by replying to our response
• Non-discrimination: we will not discriminate for exercising your rights

California Privacy Notice

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, provides additional rights. In the last 12 months, we may have collected the following categories of personal information for business purposes: identifiers; commercial information; internet/usage information; geolocation (approximate); audio/electronic communications (e.g., calls, texts); and inferences from the above. We do not intentionally collect or use sensitive personal information. We do not sell personal information, but we may "share" information for cross-context behavioral advertising as defined under California law when analytics or advertising tools are active. You can submit requests using the Contact details below. We honor Global Privacy Control signals where required.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

International Users

We operate in the United States. If you access the Services from outside the U.S., you understand that your information may be transferred to and processed in the U.S., which may have different data protection laws than your country of residence.

Third-Party Links

Our website may contain links to third-party websites or services we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will update the "Last updated" date below when changes are made.

Contact

Questions or requests? Email info@unclesamjunkremoval.com or call (812) 610-1657. Mail: Uncle Sam Junk Removal, Evansville, IN.