We collect the information needed to quote, schedule, and complete requested work. When you submit the website quote form, its contents are securely emailed to our local team through Resend. This website does not sell personal information, create customer accounts, or collect payment through the quote form.
1. Scope
This Privacy Policy applies when you visit this website, request a quote, call, text, email, schedule service, make a payment, or interact with Uncle Sam Junk Removal in connection with junk removal, cleaning, cleanouts, appliance hauling, debris cleanup, light demolition, and related services.
It covers online and offline interactions in the United States. It does not control the independent privacy practices of your phone carrier, email provider, payment processor, or a third-party site you choose to visit.
2. Information we collect
Depending on how you interact with us, we may receive:
- Contact details such as your name, phone number, email address, service address, city, ZIP code, and company name.
- Project details such as the requested service, item descriptions, estimated volume, access notes, preferred dates, and safety information.
- Content you provide, including messages, photos, videos, reviews, and before-and-after documentation.
- Service and transaction records, including appointments, work completed, invoices, payment status, and customer-support history.
- Basic technical information processed by hosting and security providers, such as IP address, browser or device type, requested pages, timestamps, and security events.
Please do not send Social Security numbers, account passwords, full payment-card numbers, medical records, or other highly sensitive information through the quote form, text, or ordinary email.
3. How this website’s quote flow works
When you select “Get my free quote,” the contact details, pickup area, requested service, timing, estimated quantity, access details, preferred contact method, project notes, and consent selection you entered are sent through our website host and email-delivery provider, Resend, to our business inbox. The website does not create a customer account, charge a card, or place the request in a public directory.
Photos are optional. If you add photos, the form accepts three to eight JPG, PNG, HEIC, or HEIF files, prepares compatible images in your browser, and sends those photos together with your quote details through the website host and Resend to our business inbox. You may instead send photos by text or email. Information sent by text or email is also handled by the applicable carrier or email provider and becomes part of our business communications.
Each submitted request receives a reference number. Replies sent to the unique reply address may be processed by Resend and forwarded between the customer and our local team so additional details and photos stay associated with that request.
4. How we use information
We may use information to:
- Respond to questions and prepare or confirm quotes.
- Schedule, route, provide, document, and support services.
- Communicate about arrival windows, access, changes, and follow-up.
- Process payments and maintain invoices and service records.
- Protect customers, crews, property, and business operations.
- Prevent fraud, misuse, security incidents, and unlawful activity.
- Improve our website, service quality, and customer experience.
- Meet tax, accounting, insurance, disposal, and legal obligations.
5. Calls, texts, and email
When you call, text, or email us, we use the contact information you provide to respond to your request and communicate about quotes, scheduling, arrival, service, payment, and support. Message and data rates may apply, and carriers are not responsible for delayed or undelivered messages.
Customer-initiated quote and scheduling messages are service communications. We do not treat a quote request as permission for unrelated automated marketing. You may ask us to stop nonessential texts at any time, including by replying STOP. Reply HELP or contact us directly for assistance.
6. Website technology, logs, and cookies
This version of the website does not intentionally run advertising pixels or personalized-ad tracking. Hosting, security, and network providers may process standard connection logs and use technologies needed to deliver, protect, and troubleshoot the site.
Your browser may also store ordinary cache, preferences, or similar technical data. If we later add material analytics, advertising, or session-replay tools, we will update this policy and provide any choices required by applicable law.
8. Retention and security
We keep information only as long as reasonably necessary for the purposes described in this policy, including service records, customer support, accounting, tax, insurance, dispute resolution, safety, and legal compliance. Retention periods vary by record type.
We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No transmission or storage system is completely secure, so we cannot guarantee absolute security.
9. Your choices and privacy requests
Depending on where you live and subject to legal exceptions, you may ask to access, correct, delete, or receive a copy of certain personal information. You may also ask about how information was used or disclosed.
Send a request to unclesamjunkremoval@gmail.com or call (812) 610-1657. We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising an applicable privacy right.
10. Children, third-party links, and policy changes
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child provided information.
Third-party services
Links and actions that open a phone, text, email, map, payment, or other third-party service are governed by that provider’s terms and privacy practices.
Changes to this policy
We may update this policy to reflect changes in our website, operations, service providers, or legal obligations. The updated date at the top will show when the policy changed.
11. Contact us
Privacy questions and requests may be directed to Uncle Sam Junk Removal at unclesamjunkremoval@gmail.com, (812) 610-1657, or by mail to Uncle Sam Junk Removal, Evansville, Indiana.